Return and Refund Policy
Your satisfaction is our first goal at urbanluxex.store. We are dedicated to making returns and exchanges as simple as possible . Please read over the information below and get in touch if you need help.
1. Return Eligibility
Timeframe: Within 30 days of delivery, requests must be submitted.
Condition:
Items must be in the same condition as received—unused and in their original packaging.
Proof of Purchase: You must have a working order number or email confirmation.
Not Returnable:
Personalized instruments
Clearance or sale items
2. How to Get a Return Started
Send an email with your order number and the reason for the return to support@upriverlime.store.
Our return process is completely free of charge
After you receive our return permission, you have 30 days to ship your item back.
3. Refund Processing
Refunds are typically issued within 10 business days, though your bank or card issuer may require additional time.
Refund fees:
Refunds will be issued to the original payment method used for the purchase. No additional fee is deducted.
4. Defective or Damaged Items
Report within 24 hours of delivery.
Email support@upriverlime.store.
with your order number, a description of the defect, and photos.
We’ll arrange for a replacement or full refund at no extra cost to you.
5. Late or Missing Refunds
Check your bank account or card statement.
Contact your payment provider—some institutions take longer to process refunds.
If more than 10 business days have passed without credit, email us at support@upriverlime.store.
for assistance.
6. Exchanges
We offer exchanges. If you’d like to replace an item or have changed your mind, simply request an exchange, and we’ll guide you through the process.
7. Order Cancellation:
Orders can be canceled within 24 hours of placement. Once processing or shipping has begun, cancellations will no longer be possible.
8. Policy Updates
We may revise this Return & Refund Policy to reflect changes in our operations or legal requirements. Any updates will appear here with a last updated date. Continued use of our site signifies acceptance of the current policy.
9. Contact Us
If you have questions or need help with a return or exchange, our team is ready to assist:
Business name: URBANLUXEX LLC
Phone: +1 502 551-6900
Email: support@upriverlime.store
Address: 1797 LEXINGTON RD, RICHMOND, Kentucky 40475 USA
Hours: Mon-Fri, 9am-5pm EST
Thank you for choosing URBAN LUXEX LLC. We value your business and are committed to ensuring you’re fully satisfied with every order!
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